Privacy Policy & Terms

1. Scope

This policy applies to River Club DC employees who participate in our SMS feedback program, which is operated through Twilio Inc. as our SMS service provider. It supplements, and does not replace, any other privacy or employment policies that apply to you.

2. Information We Collect

• Contact information: your mobile phone number and name.
• Shift identifiers: the date, time, role, and venue of your shift.
• Feedback content: responses, comments, and ratings you submit by SMS.
• Message metadata: timestamps, delivery status, and opt-in/opt-out history.

We do not collect content from personal communications unrelated to the feedback program.

3. How We Use Information

• Review and act on operational, service, and workplace feedback
• Identify recurring issues, training needs, and opportunities to improve the venue
• Communicate with you about shift-related matters where relevant
• Maintain internal records of employee feedback
• Comply with employment, labor, and recordkeeping laws

Feedback is reviewed by ownership, management, and authorized personnel. SMS feedback is not used as the sole basis for disciplinary action without further review.

4. How We Share Information

• Service providers: vendors that operate the program, including Twilio Inc. and any feedback, analytics, or HR systems we use. They may process your information only to perform services for River Club DC.
• Affiliated entities: affiliated venues under common ownership, where operationally relevant (for example, shared staff or management roles).
• Legal and safety: when required by law, subpoena, or court order, or when necessary to protect our rights, employees, or guests.

We do not sell employee data. Employee phone numbers and SMS data are not used for marketing, and mobile information is not shared with third parties or affiliates for marketing or promotional purposes.

5. Retention

We keep SMS feedback data for as long as needed to operate the program, support operational review, meet recordkeeping requirements, and resolve disputes. Opt-out records are kept so we can continue to honor your preference.

6. Your Rights

• Opt out: participation is voluntary. You can stop receiving messages at any time by replying STOP.
• Access and correction: you may request access to or correction of your information by contacting management or farid@residentsdc.com.
• No retaliation: there is no retaliation for opting out, declining to respond to a prompt, or the content of feedback given in good faith.

7. Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, and we cannot guarantee absolute security.

8. Carrier Charges

Standard message and data rates from your carrier may apply. River Club DC is not responsible for these charges and does not currently reimburse them.

9. Changes

We may update this policy from time to time. When we do, we will revise the “Last Updated” date and notify employees through our normal channels.

10. Contact

1. Eligibility

You must be at least 13 years old to use the Site, and at least 21 to access alcohol-related content, make reservations involving alcohol service, or attend events. By using the Site, you represent that you meet the applicable age requirement.

2. Use of the Site

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Site for personal, non-commercial purposes. You agree not to:

• Violate any applicable law
• Transmit malware or other harmful code
• Gain unauthorized access to, or disrupt, the Site
• Use bots, scrapers, or crawlers without our prior written consent
• Reverse-engineer the Site or extract its source code
• Impersonate others or misrepresent an affiliation with River Club DC

3. Intellectual Property

All content on the Site, including text, logos, graphics, photos, menus, recipes, design, and trademarks, is owned by Residents GT LLC, its affiliates, or its licensors. “River Club” and “River Club DC” are trademarks of Residents GT LLC. You may not copy, distribute, modify, or publicly display Site content without our prior written permission, except for personal, non-commercial uses such as viewing menus or sharing links.

4. User-Submitted Content

If you submit content to us, you represent that you own or have the rights to it, that it does not infringe the rights of any third party, and that it is not unlawful, defamatory, harassing, obscene, hateful, or otherwise objectionable. You grant River Club DC a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable license to use that content, including for marketing. We may remove any user content at our sole discretion.

5. Reservations and Bookings

Reservations are subject to availability and to the terms presented at booking, including cancellation and no-show policies. Third-party services such as SevenRooms or Resy may facilitate bookings and are governed by their own terms and privacy policies. We may cancel, reschedule, or decline reservations for capacity, safety, weather, or operational reasons.

6. Events, Promotions, and Tickets

Ticketed events and promotions are subject to the terms presented at purchase or registration, including age restrictions, capacity limits, and refund or transfer policies. Unless stated otherwise, ticket sales are final and non-refundable. If an event is fully canceled, ticket holders will be offered a refund or rebooking. We may cancel or modify any event for any reason.

7. Gift Cards

Gift cards are redeemable for goods and services at River Club DC, subject to the terms printed on or presented with the card. Gift cards are not refundable for cash except where required by law, cannot be replaced if lost or stolen, and may not be resold.

8. Online Purchases

You agree to provide accurate, current, and complete payment information. Prices are in U.S. dollars and are subject to applicable taxes and fees. We may refuse or cancel orders, including for suspected fraud, pricing errors, or unavailability. Payments are handled by third-party payment processors under their own terms and privacy practices.

9. Email and SMS Communications

Signing up for email, SMS, or other communications is governed by the sign-up terms, our Privacy Policy, and the Employee SMS Communications Policy (for employees) or any consumer SMS terms posted on the Site. You can unsubscribe from email using the link in any message, and stop SMS by replying STOP.

10. Third-Party Links and Services

We do not control and are not responsible for third-party sites or services, including reservation platforms, social media, mapping services, and payment processors. Your interactions with third parties are at your own risk.

11. Menus, Pricing, and Availability

Menu, pricing, and availability information is provided for general purposes and may change without notice; we do not guarantee its accuracy. Allergen and dietary information is general guidance only. Please speak with a manager about any allergies or dietary restrictions before ordering.

12. Disclaimer of Warranties

The Site is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, and we do not warrant that the Site will be secure, free of viruses, accurate, or error-free.

13. Limitation of Liability

We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or lost goodwill. Our total aggregate liability is limited to the greater of (a) the amount you paid to River Club DC in the prior 12 months or (b) $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to defend and indemnify River Club DC, Residents GT LLC, and their affiliates, owners, officers, employees, and agents against any claims arising from (a) your use of the Site, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) content you submit.

15. Termination

We may suspend or terminate your access to the Site at any time, without notice, for any reason, including a suspected violation of these Terms. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will remain in effect.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-law principles. Any dispute not resolved informally must be brought exclusively in the state or federal courts located in the District of Columbia, and you consent to their jurisdiction. To the extent permitted by law, both parties waive the right to a jury trial.

17. Modifications

We may update these Terms and will revise the “Last Updated” date when we do. We will give reasonable notice of material changes through the Site or other means. Continued use of the Site after changes take effect means you accept them.

18. Severability

If any provision of these Terms is found invalid, it will be modified to the minimum extent necessary, and the remaining provisions will stay in full effect.

19. Entire Agreement

These Terms, our Privacy Policy, and any transaction-specific terms (such as reservation, event, or SMS terms) form the entire agreement between you and River Club DC on this subject and supersede any prior agreements.

20. Contact